Gearbox Express credits rapid growth to customer service, unique approach

MUKWONAGO – Representatives from an Oregon company received hands-on instruction inside Gearbox Express’s Mukwonago facility Tuesday – something that was unheard of a short time ago in the wind energy industry.

CEO Bruce Neumiller said up until he and fellow founding members Brian Halverson, chief operations officer, and Brian Hastings, chief financial officer, launched Gearbox Express in 2011, the industry was highly secretive, and largely remains that way.

The executives at Gearbox Express aimed to change that mentality by creating the GBX School, which trains people on gearbox repair and maintenance. The instruction helps the company representatives learn why a gearbox may fail, how to keep it properly lubricated and even how it works.

The school is offered quarterly for two days and has a maximum enrollment of 14 people. The benefits for Gearbox Express are that it increased the awareness of the company in the industry as well as created rapport with clients.

“It really helped us to build our brand as the technical experts,” Neumiller said.

Growth

In less than four years, Gearbox Express has outgrown its 43,000-square-foot facility on Perkins Drive and is building a 75,000-square-foot facility in a new industrial park on the south side of the village…

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